Discover more in our FAQs
A quick guide to the questions we get most. If you don’t see your answer here, email hello@rosieanddott.com we’re happy to help.
How long will delivery take in Ireland?
How long will delivery take in Ireland?
Usually 3–5 working days with DPD. It can be longer during restocks or Christmas.
Do you ship to the UK?
Do you ship to the UK?
Yes. Delivery takes up to 7 working days with standard post.
Do you ship internationally?
Do you ship internationally?
Yes, worldwide. Timings vary so email us and we’ll advise for your country.
Can I update my shipping address?
Can I update my shipping address?
If your order hasn’t shipped, yes. But email us as soon as possible to make sure!
What is your returns window?
What is your returns window?
14 working days from dispatch for unworn, non-personalised items.
Are earrings returnable?
Are earrings returnable?
Unfortunately No, we cannot accept earrings as a return, for hygiene reasons.
Are personalised/engraved items returnable?
Are personalised/engraved items returnable?
No, unless faulty, as they’re made just for you.
How do I start a return?
How do I start a return?
Email hello@rosieanddott.com with your order number.
What are your jewellery pieces made from?
What are your jewellery pieces made from?
Our collections use a variety of materials. If you have known sensitivities (e.g. nickel or zinc alloy), we recommend getting in touch with the team for help with which products are suited to you!
How do I care for my jewellery?
How do I care for my jewellery?
Store pieces separately, avoid moisture, perfume, and lotions, and buff gently with a soft cloth to keep the sparkle.
Do you offer gift notes?
Do you offer gift notes?
Yes! Add a note at checkout and we’ll include it.
Can I personalise my item?
Can I personalise my item?
Yes of course! Many of our pieces can be engraved - you can find them here. Personalised items are non-returnable unless faulty. Please be sure to double check your engraving message before you place your order!
Do you offer gift wrapping?
Do you offer gift wrapping?
Not at the moment but watch this space!
